CTE-AATC.912.8207310.10.1

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Demonstrate awareness of the following workplace essentials: quality customer service; business ethics; confidentiality of information; copyright violations; accepted workplace rules, regulations, policies, procedures, processes, and workplace safety, and appropriate attire and grooming.

Related Programs

This CTE standard is part of these programs.
8207310: Digital Information Technology (Specifically in versions: 2024 and beyond (current))

Related Resources

Vetted resources educators can use to teach the concepts and skills in this CTE standard.

Lesson Plans

How to Address a Data Breach:

Students will read the case study, “Digital Literacy in the Workplace,” and locate sample online employee handbooks from technology companies to determine a possible solution for the case study. In small groups, students will discuss the importance of employee handbooks and training, and they will deliver a presentation on their solutions to the class in this integrated lesson plan.

Type: Lesson Plan

Case Study Lesson Professional Communication At Work:

Using the case study, “Tough Talk at Work”, students will learn how to have a tough talk at work, while addressing concerns and improving morale, relationships, and employee performance. Students will brainstorm how to have tough talks at work and then will have an opportunity to role play.

Type: Lesson Plan

Create a Performance Improvement Plan:

This lesson plan is based on case study 207926 "Tough Talk at Work.” In this lesson, students will diccuss how to analyze employee evaluation data and create performance improvement plans.

Type: Lesson Plan

Text Resources

Case Study: Customer Service Skills:

Using this case study, students can answer the question "How can employees provide effective and quality customer service?"

Type: Text Resource

Case Study: Tough Talk at Work:

Using this case study, students can discuss ways managers can effectively communicate to an employee.

Type: Text Resource

Student Resources

Vetted resources students can use to learn the concepts and skills in this CTE standard.

Parent Resources

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