Case Study: Customer Service Skills

Using this case study, students can answer the question "How can employees provide effective and quality customer service?"
Resource ID#: 210892 Type: Text Resource
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General Information

Subject(s): Career and Technical
Grade Level(s): 9, 10
Intended Audience: Educators educators
Suggested Technology: Microsoft Office
Instructional Time: 30 Minute(s)
Resource supports reading in content area:Yes
Keywords: customer service, business, DIT, Entrepreneurship, CTE, case study, Digital Information Technology, Business Management Adminstration, Communication
Instructional Component Type(s): Text Resource
Instructional Design Framework(s): Guided Inquiry (Level 3)
Resource Collection: CTE Case Studies

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