General Information
Path:
Demonstrate awareness of the following workplace essentials: quality customer service; business ethics; confidentiality of information; copyright violations; accepted workplace rules, regulations, policies, procedures, processes, and workplace safety, and appropriate attire and grooming.
Related Courses
| Course Number | Course Title |
| 8207310: | Digital Information Technology (Specifically in versions: 2024 and beyond (current)) |
Related Resources
Lesson Plans
| Name | Description |
| How to Address a Data Breach: | Students will read the case study, “Digital Literacy in the Workplace,” and locate sample online employee handbooks from technology companies to determine a possible solution for the case study. In small groups, students will discuss the importance of employee handbooks and training, and they will deliver a presentation on their solutions to the class in this integrated lesson plan.
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| Case Study Lesson Professional Communication At Work: | Using the case study, “Tough Talk at Work”, students will learn how to have a tough talk at work, while addressing concerns and improving morale, relationships, and employee performance. Students will brainstorm how to have tough talks at work and then will have an opportunity to role play. |
| Create a Performance Improvement Plan: | This lesson plan is based on case study 207926 "Tough Talk at Work.” In this lesson, students will diccuss how to analyze employee evaluation data and create performance improvement plans. |
Text Resources
| Name | Description |
| Case Study: Customer Service Skills: | Using this case study, students can answer the question "How can employees provide effective and quality customer service?" |
| Case Study: Tough Talk at Work: | Using this case study, students can discuss ways managers can effectively communicate to an employee. |