Case Study: I Love My Coffee Mug

Using this case study students can discuss, "How can a representative solve conflicts or disputes while maintaining a positive relationship with the customer?"
Resource ID#: 222307 Type: Text Resource
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General Information

Subject(s): English Language Arts, Career and Technical
Grade Level(s): 9, 10
Intended Audience: Educators educators
Suggested Technology: Computer for Presenter, Computers for Students, Internet Connection, LCD Projector
Instructional Time: 30 Minute(s)
Keywords: e-commerce, customer care, supervisor, refund, replacement, survey, product description, online purchase, customer service, customer service, CTE, integrated, ELA, case study, Return policy, customer support services, handling an unsatisfied customer, conflict with a customer
Instructional Component Type(s): Text Resource,  CTE Focus
Resource Collection: CTE Case Studies

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