Case Study: We Were Just Talking

Using this case study, students will answer the question, "How can personal communication between employees inadvertently and negatively impact customer satisfaction of a business?"
Resource ID#: 209218 Type: Text Resource
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General Information

Subject(s): English Language Development, Career and Technical
Grade Level(s): 9, 10, 11, 12
Intended Audience: Educators educators
Instructional Time: 35 Minute(s)
Keywords: Case study, CTE, Communication, Human Relation Skills, Customer Service
Instructional Component Type(s): Text Resource
Resource Collection: CTE Case Studies

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